Healthcare and Lifesciences Support Services

Your Salesforce System, Always Healthy. Focus on Patients—We’ll Handle the Tech.

At Softlogan Technologies, we know healthcare never sleeps. Whether you need urgent fixes, long-term optimization, or a cost-effective partner to manage your Salesforce ecosystem, our support services ensure your CRM runs smoothly—so you can focus on saving lives.

Why Healthcare Organizations Trust Our Support Services

Salesforce is critical to patient care, compliance, and operations. But even the best implementation needs ongoing care. Here’s how we keep your system healthy:

Tailored Support Models for Healthcare

Choose the plan that fits your needs, budget, and goals:

Urgent fixes, security patches, or unexpected downtime? We act fast.

  • 24/7 Emergency Support: Priority access to healthcare-certified Salesforce experts.
  • HIPAA Compliance Hotfixes: Immediate resolution for data security or audit failures.
  • Break-Fix Services: Diagnose and resolve issues in Service Cloud, Health Cloud, or EHR integrations.
    👉 Ideal For: Health systems facing sudden outages or compliance risks.

Proactive care to prevent issues before they impact patients.

  • Dedicated Support Team: Assign our healthcare specialists as an extension of your IT team.
  • Monthly Health Checks: Performance audits, security reviews, and compliance assessments.
  • Enhancements & Upgrades: Roll out new features, migrate data, or integrate with telehealth tools.
    👉 Ideal For: Hospitals, pharma companies, or med-tech firms needing continuous optimization.

Balance cost efficiency with localized expertise.

  • Onshore Experts: U.S.-based consultants for strategic guidance, compliance, and stakeholder collaboration.
  • Offshore Teams: Cost-effective technicians for routine maintenance, ticket resolution, and monitoring.
  • Seamless Coordination: Single point of contact to manage cross-border workflows.
    👉 Ideal For: Large health networks or global organizations scaling support affordably.

We go beyond generic support—we speak the language of healthcare:

  • EHR/EMR Integrations: Troubleshoot Epic, Cerner, or Athenahealth sync issues.
  • Clinical Trial Management: Resolve Salesforce CTMS errors impacting trial timelines.
  • Patient Data Security: Audit access controls, encryption, and HIPAA/GDPR compliance.
  • IoT & Medical Device Alerts: Monitor Salesforce IoT Cloud for critical equipment alerts.
  • Predictable Pricing: Flat-rate packages or pay-per-ticket models to align with your budget.
  • Preventive Maintenance: Reduce costly emergencies with proactive monitoring.
  • ROI Tracking: Quarterly reports showing how our support cuts downtime, IT costs, and risks.

Challenge: A hospital’s Salesforce Health Cloud integration with Epic failed during peak flu season, delaying patient referrals.
Our Solution:

  • Deployed a hybrid onshore/offshore team to resolve the issue in 4 hours.
  • Implemented automated monitoring to prevent future EHR sync failures.
  • Reduced system downtime costs by $250K/month.