Support Services Manufacturing

Maximize Uptime, Minimize Disruptions—Your Salesforce Ecosystem in Expert Hands

At Softlogan Technologies, we understand that manufacturing thrives on precision and reliability. Whether you need urgent fixes for production-critical systems, long-term optimization, or a hybrid support team to reduce costs, we ensure your Salesforce platform powers your operations seamlessly—so you can focus on delivering quality, innovation, and growth.

Why Manufacturers Trust Our Support Services

Salesforce is the backbone of your supply chain, production, and customer operations. But even the best implementation needs proactive care. Here’s how we keep your systems running smoothly:

Tailored Support Models for Manufacturing

Choose the plan that aligns with your operational needs and budget:

Production halted? Supply chain data not syncing? We respond fast.

  • 24/7 Emergency Support: Immediate access to Salesforce Manufacturing Cloud experts.
  • ERP Integration Fixes: Resolve SAP, Oracle, or NetSuite sync failures impacting production schedules.
  • IoT & Equipment Alerts: Diagnose and repair Salesforce IoT Cloud integrations with machinery sensors.
    Ideal For: Urgent fixes for downtime, order management errors, or compliance risks.

Prevent issues before they disrupt your assembly lines.

  • Dedicated Support Team: Assign our manufacturing specialists to monitor, optimize, and upgrade your Salesforce environment.
  • Monthly System Health Audits: Performance checks, security patches, and ERP/CRM alignment reviews.
  • Continuous Improvement: Roll out new features like AI-driven demand forecasting or CPQ automation.
    Ideal For: Factories, OEMs, or global supply chains needing end-to-end system reliability.

Blend cost efficiency with local expertise.

  • Onshore Experts: U.S.-based consultants for strategic planning, compliance, and stakeholder collaboration.
  • Offshore Technicians: Cost-effective teams for routine maintenance, ticket resolution, and 24/5 monitoring.
  • Unified Coordination: One point of contact to manage global workflows and time zones.
    Ideal For: Mid-sized to large manufacturers balancing quality support with budget constraints.

We speak the language of factories, not just code:

  • ERP/CRM Syncs: Troubleshoot integrations with SAP, Oracle, Microsoft Dynamics, or legacy systems.
  • Production Line Analytics: Fix reporting delays in Salesforce Manufacturing Cloud dashboards.
  • Quality Control Compliance: Audit ISO/TS standards and automate corrective actions.
  • Supplier & Partner Portals: Resolve Experience Cloud login issues or data-sharing bottlenecks.
  • IoT & Predictive Maintenance: Monitor equipment sensors and ensure alerts trigger workflows.
  • Predictable Pricing: Flat-rate packages or pay-per-ticket models tailored to your budget.
  • Preventive Maintenance: Reduce costly downtime with proactive monitoring of critical systems.
  • ROI Tracking: Quarterly reports showing reduced downtime, faster order cycles, and IT cost savings.

Service Tier

Features

Best For

Essential Care

24/5 ticket support, ERP health checks, basic upgrades

Small factories or regional suppliers

Advanced Care

24/7 support, SLA-backed response times, IoT/OT monitoring

Mid-sized OEMs or logistics firms

Enterprise Care

Dedicated team, custom SLAs, predictive maintenance, roadmap planning

Global manufacturers or complex supply chains

Challenge: A Tier 1 automotive parts manufacturer faced Salesforce CPQ failures, delaying quotes for 200+ dealers.
Our Solution:

  • Deployed a hybrid team to resolve CPQ configuration errors in 6 hours.
  • Automated quote approvals and synced real-time inventory data with SAP.

Reduced quote turnaround time by 65% and regained $500K in stalled orders.

Download Full Case Study

Why Choose Softlogan?

  • Manufacturing-Certified Experts: 80% of our team holds Salesforce Manufacturing Cloud certifications.
  • Zero Downtime Guarantee: 99.9% uptime SLA for critical systems like order management and IoT.
  • Outcome-Driven: We measure success by your metrics—production efficiency, OTIF (On-Time In-Full) rates, and cost per unit.

🚀 Get Started Today

  • Free System Health Check: Diagnose your Salesforce environment in 48 hours.
  • Custom Support Plan: Build a package that scales with your operational needs.
Request Emergency Support Schedule a Free Audit

Added Value for Manufacturers

  • Downtime = Lost Revenue: Focus on urgent fixes for production, quotes, and supplier portals.
  • IoT/OT Expertise: Specialized support for machinery sensors and predictive maintenance.
  • Global Scalability: Hybrid model ensures 24/7 coverage for multinational operations.
  • Compliance Assurance: Automated ISO/TS audits and traceability reporting.