Support Services – Retail

Keep Your Retail Engine Running—24/7 Support for Seamless Shopping Experiences

At Softlogan Technologies, we understand that retail is fast-paced, competitive, and customer-obsessed. Whether you need urgent fixes during peak sales seasons, long-term system optimization, or a hybrid team to manage your Salesforce ecosystem, our support services ensure your CRM, commerce, and service tools run flawlessly-so you can focus on delighting customers, not troubleshooting tech.

Why Retailers Trust Our Support Services

Salesforce is the backbone of your customer journeys, inventory management, and loyalty programs. But even the best implementation needs proactive care. Here’s how we keep your systems agile, secure, and aligned with retail’s relentless demands:

Tailored Support Models for Retail

Choose the plan that fits your needs, budget, and operational rhythms:

Checkout crashed on Black Friday? Inventory sync failed during a flash sale? We act fast.

  • 24/7 Emergency Support: Priority access to Salesforce Retail Cloud experts during peak seasons or system outages.
  • Real-Time Fixes: Resolve POS integrations, payment gateway errors (e.g., Stripe, PayPal), or loyalty program glitches in hours.
  • Omnichannel Recovery: Restore click-and-collect workflows, eCommerce storefronts, or mobile app functionalities swiftly.
    👉 Ideal For: Urgent fixes during holiday rushes, product launches, or system failures.

Proactive care to sustain growth and customer loyalty.

  • Dedicated Support Team: Assign our retail specialists to monitor, optimize, and upgrade your Salesforce environment.
  • Monthly Health Audits: Review inventory accuracy, marketing campaign performance, and Service Cloud case resolution rates.
  • AI-Driven Enhancements: Roll out Einstein GPT for personalized product descriptions or automate returns/exchanges.
    👉 Ideal For: Retailers needing year-round reliability for omnichannel operations and customer retention.

Balance cost efficiency with local expertise.

  • Onshore Strategists: U.S./EU-based consultants for customer experience strategy and compliance (e.g., PCI-DSS).
  • Offshore Technicians: Cost-effective teams for 24/5 monitoring, data cleanup, and routine maintenance.
  • Single Point of Contact: Streamlined communication to align global teams with your retail calendar.
    👉 Ideal For: Mid-sized retailers, global chains, or D2C brands balancing agility and budget.

We speak the language of retail, not just code:

  • eCommerce Platform Fixes: Troubleshoot integrations with Shopify, Magento, or WooCommerce.
  • Inventory & Order Management: Resolve sync errors between Salesforce Commerce Cloud and ERP/WMS systems (e.g., SAP, Oracle).
  • Loyalty Program Optimization: Fix point redemption errors, tier upgrades, or personalized offer workflows.
  • AI-Powered Personalization: Repair Einstein product recommendations, search algorithms, or email campaign triggers.
  • Unified Service Operations: Restore Service Cloud chatbots, social media integrations, or in-store associate tools.
  • Predictable Pricing: Tiered plans for SMBs, enterprises, or seasonal businesses.
  • Preventive Maintenance: Reduce downtime costs with proactive monitoring of high-traffic periods (e.g., holiday sales).

ROI Reporting: Quarterly reviews showing increased conversion rates, reduced cart abandonment, or higher NPS scores.

Service Tier

Features

Best For

Essential Care

24/5 ticket support, basic inventory sync checks, system health reports

Small retailers or local boutiques

Advanced Care

24/7 support, SLA-backed response times, AI campaign monitoring

Mid-sized chains or omnichannel brands

Enterprise Care

Dedicated team, custom SLAs, PCI-DSS compliance audits, roadmap planning

Global retailers or high-volume eCommerce
  • Certified Retail Experts: 75% of our team holds Salesforce Retail Cloud certifications.
  • Zero-Downtime Guarantee: 99.9% uptime SLA for critical systems like checkout and inventory.
  • Customer-Centric Metrics: We measure success by your goals—sales growth, customer retention, and operational efficiency.
  1. Peak-Season Readiness: Priority support during Black Friday, Prime Day, or product drops.
  2. Unified Customer Journeys: Ensure seamless experiences across web, mobile, and in-store.
  3. Loyalty Protection: Resolve program errors to maintain customer trust and spending.
  4. Data-Driven Decisions: Real-time analytics to refine pricing, promotions, and inventory.

Get Started Today

  • Free System Health Check: Identify risks in your Salesforce setup in 48 hours.
  • Custom Support Plan: Build a package that scales with your retail ambitions.
Request Emergency Support Schedule a Free Audit